Terms of Service

1. Reservations and Confirmation

• A reservation is confirmed only when the hotel gives written confirmation by email or Facebook Messenger and receives the required deposit (see Section 2).
• Please provide the guest's full name, contact details, arrival and departure dates, room type and number of guests.
• All reservations, rooms and rates are subject to availability. Advance reservation is recommended.
• Availability shown on our website is a guide only and does not guarantee a booking.

2. Rates and Payment

• Rates are charged per room for the number of nights booked, in Thai Baht (THB), and include applicable taxes and service charges.
• Promotional rates are room only and do not include breakfast. Breakfast is available at an additional charge. Prices change from time to time, so please ask the hotel through our contact details (see Section 18).
• Dining hours: breakfast 07:00 to 10:00 (vegetarian and vegan meals are available upon advance reservation); lunch and dinner 12:00 to 19:00.
• Promotional rates are valid only for the stated promotion periods and stay durations, and cannot be combined with any other promotion or discount.
• A deposit equal to one night of the total booking amount is required to confirm the reservation and must be paid at least 14 days before check-in.
• Payment is by bank transfer to the hotel company account listed on this Terms of Service page. Bank charges and transfer fees are borne by the guest and must not be deducted from the amount payable to the hotel.
• After transferring, please email the transfer slip or payment receipt to reservation@shewewana.com as proof of payment.
• The balance is payable at least 14 days before check-in by credit card through digital payment (a processing fee applies).
• The name of the guest on the booking must be the same as the name on the credit card or bank account used for payment.
• The hotel reserves the right to amend, modify or withdraw promotions and their terms and conditions without prior notice.

3. Check-in and Check-out

• Check-in is from 14:00. Check-out is by 12:00.
• Pre-registration is required to guarantee early check-in. Early check-in and late check-out are subject to availability and may incur an additional charge. There is no fixed amount, so please contact the hotel first.
• The Front Desk is open daily from 07:00 to 20:00. For arrivals after 20:00, night staff will assist with check-in.
• Guests must present a valid identification card or passport at check-in for identity verification.
• Guests must be at least 18 years old to check in independently. Guests under 18 must be accompanied by an adult who is staying at the hotel.

4. Cancellation, Changes and No-Show

• Any amendment or cancellation must be made at least 14 days before the check-in date.
• An amendment or cancellation made within 14 days before check-in is subject to a cancellation fee equal to one night of the total booking amount.
• No-show or early departure: a charge equal to one night of the designated room.
• If the hotel must cancel a booking, we will offer an alternative or refund all payments received. Please contact us to arrange either option.

5. Guests, Children and Extras

• Our Superior and Deluxe rooms are designed for a maximum of 2 guests.
• Children under 13 years of age are not permitted to stay in these room types, even when accompanied by a parent or guardian. Guests travelling with children under 13 are recommended to book our One-bedroom Suite, which accommodates up to 3 adults or 2 adults and 2 children.
• Services such as extra beds may incur additional charges, must be requested in advance, and are subject to availability, room type and number of guests.
• Pets are not allowed.

6. Guest Conduct and Safety

• Smoking is strictly prohibited inside guest rooms and indoor areas. Guests may smoke only in the designated smoking area in the parking area.
• The use or smoking of cannabis is strictly prohibited throughout the property, including guest rooms, indoor areas and the designated smoking area.
• Hazardous materials, flammable substances, weapons, explosives and illegal items are strictly prohibited on the hotel premises.
• Please keep your room and all common areas clean, and dispose of rubbish and unwanted items only in designated areas.
• Guests may not move or rearrange furniture, electrical appliances or hotel equipment without the hotel's prior permission.
• Please wear appropriate attire in common areas, the restaurant and hotel facilities.
• Hotel areas and facilities must not be used for activities that may disturb or inconvenience other guests.
• Guests are responsible for any damage to the property, furnishings or facilities in the guest room or on the hotel premises, and may be charged the actual cost of repair or replacement.
• Guests are responsible for hotel keys and other hotel property provided during their stay. Lost or damaged keys may incur additional charges under hotel policy. Keys may be left at the Front Desk when necessary.
• Hotel property and room items, including towels, bathrobes and decorative items, must not be removed from the premises without prior permission.
• Please do not bring strong-smelling food onto the hotel premises, including durian, dried fish or preserved fish.
• Please keep screen doors closed at all times to prevent mosquitoes from entering your room.
• Please do not use the bathtub for washing clothes. Clothes must not be hung to dry in public areas, including the swimming pool, gardens or walkways.
• Please shower before entering the swimming pool. Washing your feet in the swimming pool is not permitted.
• Proper swimwear is required when using the swimming pool.
• Please keep noise to a minimum and respect the comfort and privacy of others.
• Visitors: only registered guests are permitted in guest rooms after 20:00.
• Failure to comply with these policies may result in a fine of THB 2,000, removal from the hotel without refund, and/or notification of the local authorities, depending on the nature of the violation.

7. Valuables, Lost Property and Liability

• Guests are advised not to leave money or valuables unattended in their rooms or public areas and are encouraged to use the in-room safety deposit box.
• The hotel is not responsible for loss of or damage to guests' belongings, except as required by law.
• If you find lost property, please report it to the Front Desk immediately. The hotel will handle the item according to its Lost & Found procedures.
• The hotel is not liable for failure to provide services caused by events beyond its control (severe weather, flooding, power or water outages, government orders, etc.).

8. Feedback and Complaints

• Please tell our staff as soon as possible so we can resolve any issue during your stay.
• Contact: Front Desk, +66 53-240-020, reservation@shewewana.com.

9. About This Website

This website (shewewanahotel.com) is operated by Alternative Health Center Co., Ltd., 298 Charoen Mueang Road, Wat Ket, Mueang Chiang Mai District, Chiang Mai 50000, Thailand. By using the site you agree to these terms.

10. Availability Checker and Booking

• The availability checker shows indicative availability only. It is not a reservation.
• A booking is made only after the hotel confirms it in writing, as described in Section 1.
• Prices, descriptions and photos are for general information, may change, and images may differ slightly from actual rooms.

11. Content and Intellectual Property

All text, photos, logos and design on this website belong to Alternative Health Center Co., Ltd. or are used with permission. They may not be copied or reused without written consent.

12. Acceptable Use

You agree not to misuse the website, including attempting to disrupt it, access staff or admin areas without authorization, or collect data from it by automated means.

13. Third-Party Links

The website links to third-party services such as Facebook. We are not responsible for their content or privacy practices.

14. Privacy Notice (PDPA)

• Website: this website does not ask visitors for any personal data. It has no accounts, forms or online payments. We do not use advertising or analytics cookies.
• Google Search Console: we use it to see how our site appears in Google Search. It needs no information from you on our site. Google may process technical data when you search or visit; see Google's privacy policy.
• Server logs: our web hosting provider may keep standard technical logs (such as IP address) to run and secure the site.
• Bookings and check-in (outside the website): if you contact us by phone, email or Facebook, or book and check in, we collect the details you give us (name, contact details, travel dates, and ID or passport at check-in as required by law) to handle your booking and register guests.
• Sharing: only with authorities where legally required and service providers needed to run your booking. We do not sell personal data.
• Retention: we keep personal data for 1 year after your stay, or longer where the law requires it (including hotel guest registration, immigration and tax or accounting rules).
• Your rights: you may request access, correction or deletion of your data by contacting reservation@shewewana.com.

15. Limitation of Liability

The website is provided "as is." To the extent permitted by law, the hotel is not liable for losses arising from use of or inability to use the website, including temporary errors in availability information.

16. Changes to These Terms

We may update these policies and terms from time to time. The version published on the website applies, and confirmed bookings follow the policies in force at the time of confirmation.

17. Governing Law

These terms are governed by the laws of Thailand, and disputes will be handled by the competent courts of Chiang Mai.

18. Contact

Alternative Health Center Co., Ltd.
298 Charoen Mueang Road, Wat Ket, Mueang Chiang Mai District, Chiang Mai 50000
+66 53-240-020 | reservation@shewewana.com | WhatsApp: +66 841700799 | Facebook: Shewe Wana Boutique Hotel